Good customer service: Comcast

Like other people, I sometimes have issues with Comcast, mainly due to their antiquated billing system — making any change on your account seems to break something else.  On several occasions, making a simple change to our service (like adding HBO, etc) dropped NFL Network and the Sports package.  But when they deliver a good product or service they deserve to get a compliment.

We called them in January to inquire about Xfinity Home Security; our existing security system used copper phone wires for all connectivity and our phone company was driving me crazy with overbilling and blatant lies from their customer support.  I wanted to dump our landline but that would break our existing security system.

During the discussion with Comcast, they discovered that we could move up to the Triple Play and still save us about $15 from our current bill (HD-DRV rentals are expensive!)  So we had our service upgraded in February.  And other than a couple of quickly-resolved network issues, the new services have been very stable and problem-free.

Part of the triple play included moving us to Blast Internet.  With their recent speed increase, we are supposed to be getting up to 50 Mbps download.  Yesterday I started having problems with my Skyrim game so I decided to delete the local content and re-download the game from Steam.  During the download I consistently received data at 57 Mbps; the entire 12GB download took less than half-an-hour, which is amazing considering the Summer Sale is going on now.  🙂

Keep up the good work Comcast!  And if you feel the need to lower prices in the near future, I’d be interested!  🙂

Well, I had to try.  *laughs!*

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